Privacy Policy

Last Updated: December 4, 2025

This Privacy Policy explains how Adriacom Accountants D.O.O. (“we,” “us,” or “our”) collects, uses, and protects your personal information when you use montenegrodigitalnomadvisa.com (the “Site”) and our Montenegro Digital Nomad Visa consultation services.

1. Information We Collect

1.1 Information You Provide to Us

When you use our services or contact us, we may collect:

• Contact Information: Name, email address, phone number, country of residence
• Visa Application Information: Passport details, employment information, income documentation, criminal background check results, health insurance details, accommodation information
• Payment Information: Billing details processed through our payment providers (PayPal, Stripe)
• Communication Records: Correspondence via email, phone, or our booking system
• Family Information: Details about dependents if applying for family visas

1.2 Information Collected Automatically

When you visit our Site, we automatically collect:

• Usage Data: Pages visited, time spent on pages, click patterns
• Device Information: IP address, browser type, operating system, device identifiers
• Cookies: See our Cookie Policy section below for details

2. How We Use Your Information

We use your personal information for the following purposes:

2.1 Visa Application Services

• Processing your Montenegro Digital Nomad Visa application
• Reviewing and preparing required documents
• Communicating with Montenegro government authorities (MUP – Ministry of Internal Affairs)
• Coordinating certified translations
• Providing post-approval support

2.2 Communication

• Responding to your inquiries and consultation requests
• Sending appointment reminders and application status updates
• Providing customer support
• Sending important service-related notices

2.3 Business Operations

• Processing payments and preventing fraud
• Maintaining records for legal and regulatory compliance
• Improving our services and website functionality
• Analyzing usage patterns to enhance user experience

2.4 Marketing (With Your Consent)

• Sending newsletters or promotional materials about our services
• You can opt out of marketing communications at any time

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data based on:

• Contract Performance: Processing necessary to provide visa application services you’ve requested
• Legal Obligation: Compliance with Montenegro immigration law and record-keeping requirements
• Legitimate Interests: Improving our services, preventing fraud, and maintaining business operations
• Consent: Marketing communications (which you can withdraw at any time)

4. How We Share Your Information

We may share your personal information with:

4.1 Government Authorities

• Montenegro Ministry of Internal Affairs (MUP): Required for visa application processing
• Other Montenegro Government Agencies: As legally required for residence permit procedures

4.2 Service Providers

• Certified Translators: Court-approved translators for document translation
• Payment Processors: PayPal, Stripe (who have their own privacy policies)
• Booking Platform: Cal.com for consultation scheduling
• Email Service: For sending communications and updates

4.3 Legal Requirements

• When required by Montenegro or international law
• To protect our legal rights or comply with legal processes
• To prevent fraud or security threats

We do not sell your personal information to third parties.

5. International Data Transfers

Your information may be transferred to and processed in Montenegro and potentially other countries. We ensure appropriate safeguards are in place:

• Montenegro authorities require your data for visa processing (legal necessity)
• Service providers are contractually obligated to protect your data
• We comply with applicable data protection laws for international transfers

6. Data Retention

We retain your personal information for:

• Active Applications: Duration of visa application process plus 2 years
• Completed Applications: 5 years after completion (required by Montenegro law for business records)
• Consultation Records: 3 years for business and legal compliance purposes
• Marketing Data: Until you unsubscribe or request deletion

After these periods, we securely delete or anonymize your information unless longer retention is required by law.

7. Your Privacy Rights

You have the following rights regarding your personal data:

7.1 Access and Portability

• Request a copy of the personal information we hold about you
• Receive your data in a portable format

7.2 Correction and Updates

• Request corrections to inaccurate or incomplete information
• Update your contact details at any time

7.3 Deletion

• Request deletion of your personal information (subject to legal retention requirements)
• Note: We must retain certain information for Montenegro legal compliance

7.4 Restriction and Objection

• Request restriction of processing in certain circumstances
• Object to processing based on legitimate interests
• Opt out of marketing communications

7.5 Withdraw Consent

• Withdraw consent for marketing or other consent-based processing

To exercise these rights, contact us using the details in Section 11.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encrypted data transmission (SSL/TLS)
• Secure storage of physical and digital documents
• Access controls limiting who can view your information
• Regular security assessments
• Secure document destruction procedures

However, no internet transmission is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

9. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies:

9.1 Essential Cookies

• Required for site functionality and security
• Cannot be disabled

9.2 Analytics Cookies

• Help us understand how visitors use our Site
• Anonymous usage statistics

9.3 Marketing Cookies

• Track your browsing for relevant advertising (if enabled)
• Can be disabled in your browser settings

You can manage cookie preferences through your browser settings. Disabling cookies may affect site functionality.

10. Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware we have collected information from a child, we will delete it promptly.

Note: When processing family visa applications, we may collect information about dependent children, but only with parental consent and as required for visa processing.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will:

• Post the updated policy on this page with a new “Last Updated” date
• Notify you of significant changes via email (if we have your email address)
• Continue to protect your information according to the policy in effect when it was collected

12. Third-Party Links

Our Site may contain links to third-party websites (e.g., Montenegro government sites, payment processors). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

13. Your Montenegro-Specific Rights

As a business operating in Montenegro, we comply with Montenegro’s Law on Personal Data Protection. If you believe your rights have been violated, you can file a complaint with:

Agency for Personal Data Protection and Free Access to Information
Bulevar Svetog Petra Cetinjskog 120
81000 Podgorica, Montenegro
Website: www.azlp.me